All the genuine toner cartridges listed on Tonership are protected through our flat 1-year guarantee while all other parts and supplies are entitled to our 30 days guarantee, so you could shop here with total peace of mind. We offer a 100 % money back guarantee if any product is delivered damaged or broken, in such scenario you just have to make a return request within 30 days of receipt of the order. However, if the customer has placed the order for a wrong product or has changed their mind, then for returning such products, we will charge 25% restocking fee. In such case, returns must be 100% intact and the original packing should not be opened. The product should reach the warehouse of Tonership first, then we will release the product’s payment. To resolve such cases, customer should call Tonership office and upon approval our representative will issue a Return Merchandise Authorization number (RMA) that must be included within the return package. Customer will be responsible for all the postal charges of such orders.